Tvoi ConciergePersonal Assistant and Household Staff Training
Your family's private assistant in Italy: the house runs like clockwork, the staff is trained, and tasks get done before you even think of them.
For over 15 years we have worked as personal assistants to families in Florence, Tuscany and Forte dei Marmi: we run homes and villas, handle personal and business errands, and organize the work of household staff. Staff recruitment and training is a dedicated service. We find housekeepers, chefs, nannies, drivers and estate managers, verify their references and train them to clear service standards, so the house keeps running flawlessly even after we step back.
What Your Assistant Does
Private Family Assistant
One point of contact for everything: calendar, travel, shopping, doctors, schools, contractors.
Home and Villa Management
Full oversight of the household: utilities, repairs, garden, pool, suppliers and bills.
Staff Recruitment
Housekeepers, chefs, nannies, drivers, estate managers: sourcing, reference checks, trial period.
Staff Training
Service standards, etiquette and house protocol, wardrobe and appliance care, teamwork within the household.
Errands and Daily Support
From deliveries and doctor's appointments to organizing a move: routine stops taking up your time.
Confidentiality
NDAs with every employee, discreet communication, vetted people in your home.
Why Families Stay with Us for Years
15+ Years with Private Families
We understand the routines and expectations of high-end households.
Our Own Training Method
After our training, staff work to clear standards, not by guesswork.
Full Confidentiality
NDAs, discretion, and as few people involved as possible.
One Contact for Everything
No need to manage ten vendors: every request goes through your assistant.
Personal Assistant FAQ
What tasks can the assistant take on?
Virtually any legitimate family task: calendar and travel, home and staff, shopping, doctors and schools, dealings with banks, the comune and contractors.
How does domestic staff recruitment work?
We define your requirements, source candidates, verify experience and references, arrange interviews and a trial period, then train the new hire to your household's standards.
What do you train staff in?
Service standards and etiquette, house protocol, wardrobe, textile and appliance care, table service, and communication with the family and within the team.
Can I hire you for a one-off project?
Yes. We work both on one-off projects, such as filling a single position or auditing how your household runs, and on an ongoing basis.
How is confidentiality ensured?
We sign NDAs, all staff are vetted, and access to information about the family is strictly limited.