Tvoi ConciergeHousehold Staff Recruitment and Training in Tuscany
The right people, trained to your standard. We source, vet and train butlers, housekeepers and estate managers, then keep them sharp.
A beautiful house runs on the people inside it. The difference between a household that hums and one that constantly needs correcting is not luck; it is careful selection and proper training. Over more than fifteen years with private families in Florence and Tuscany, we have learned exactly what a high-end home demands of its staff and how to teach it. We handle both sides: finding the right candidates and shaping them into a team that meets your standard. That means sourcing and thorough vetting, training butlers, housekeepers and estate managers to a clear service protocol, formalising discretion through NDAs, and staying involved with supervision and periodic reviews so quality never drifts after we step back.
What We Deliver
Sourcing and Selection
We define the profile with you, draw on our network across Tuscany and beyond, and present a shortlist of candidates who fit both the role and your household's character.
Vetting and References
Identity and right-to-work checks, verification of experience and references, and background screening within the law, so only trusted people enter your home.
Training to Luxury Standards
Butlers, housekeepers and estate managers trained in service, etiquette, table and wardrobe care, and the details that define a truly high-end household.
Service Protocols
We write the house's own protocol: how the day runs, how guests are received, standards for each room, so the team works to one clear playbook, not guesswork.
Discretion and NDAs
Confidentiality is trained, not assumed. Every hire signs an NDA and is coached on privacy, boundaries and the discretion an HNWI household requires.
Ongoing Supervision and Reviews
We stay involved after placement: refresher training, periodic performance reviews and a channel to raise issues, so standards hold over the years.
Why Our Training Holds Up
15+ Years in Private Homes
We understand the rhythms and expectations of high-end Tuscan households from the inside, not from a manual.
A Clear Method
Staff leave our training working to defined standards and a written protocol, so quality is repeatable and not dependent on one person.
Discretion Built In
NDAs, privacy coaching and a small, trusted circle: the confidentiality an HNWI household expects is part of the training, not an afterthought.
We Stay After the Handover
Supervision and reviews mean the team keeps performing long after the first week, with us reachable when something needs adjusting.
Recruitment and Training FAQ
Which roles do you recruit and train?
Butlers, housekeepers, estate and house managers, and household teams as a whole. We can fill a single position or build and train a full staff for a large property.
How does your vetting work?
We verify identity and the right to work, confirm experience and references, and carry out background screening within the limits of the law, so you know exactly who is entering your home.
Can you train staff we already employ?
Yes. We often train existing teams: assessing how the household runs, writing a service protocol and bringing everyone up to a consistent, high-end standard.
How do you handle confidentiality?
Every hire signs an NDA and is coached specifically on privacy, boundaries and discretion. We also keep the circle of people involved deliberately small.
Do you stay involved after placement?
Yes. We provide refresher training, periodic performance reviews and an ongoing point of contact, so standards are maintained and problems are caught early.