Tvoi ConciergeWe respect the privacy of our clients and website visitors. This policy explains what data may be processed when you use the website or contact Tvoi Concierge.
Data controller
Data controller: Tvoi Concierge, Via Francesco Veracini, 15, 50144 Firenze (FI), Italy. Privacy enquiries: info@tvoi-concierge.com, +39 329 94 84 222.
Data we receive
The website does not collect enquiries through its own form. If you contact us by email, telephone, WhatsApp, Telegram or Instagram, we receive information you provide voluntarily, such as your name, contact details, enquiry and information required to prepare or deliver a service. Do not send medical, passport or other sensitive data until we have agreed a secure channel and confirmed that it is necessary.
Purposes and legal bases
We use data to answer enquiries, prepare a tailored proposal, arrange requested services, perform contracts and meet legal duties. Legal bases include steps requested before a contract, contract performance, legal obligations and our legitimate interest in protecting correspondence and resolving disputes. Marketing is sent only with separate consent.
Analytics and cookies
The website uses browser storage for theme, language and cookie choices. Google Analytics (ID G-4EYCZT7G7Q) loads only after consent and provides aggregated visit statistics. You can reject or revisit your choice using “Cookie settings” in the footer.
Recipients, retention and transfers
Access is limited to Tvoi Concierge and providers needed for communication, hosting and analytics. When you use WhatsApp, Telegram, Instagram, Google Maps or email, you also interact with that independent service under its own terms. Data may be processed outside the EEA subject to legally required safeguards. Correspondence and contractual records are kept only as long as needed for the request, contract, accounting and legal duties.
Your rights
You may request access, correction, deletion, restriction or portability, object to processing and withdraw consent. Contact info@tvoi-concierge.com. You may also complain to the Italian Garante per la protezione dei dati personali or another competent supervisory authority.